On your computer open an internet browser and enter the printer's IP address in the address bar.The solution that worked is below, copied from other page for convenience. Still RIDICULIOUS that HP has not provided a fix for this other than creating a headache for so many of their loyal customers having to hunt down a solution or go through tech support!!! I had tried it once previously but perhaps trying it again AFTER rebooting my cable modem, router and printer made the difference. Finally got it working using a solution offered for “Re: HP Color LaserJet MFP M277n CONNECTED TO NETWORK, SHOWS NO INTERNET CONNECTION”. Router info: Linksys/Cisco Max-Stream AC2200 (EA8300).Īlready tried unplugging and rebooting cable modem (COX), router and printer (more than once). The printer is the only device in the house that can't connect to the Internet! One proposed solution suggested connecting the CAT-5 cable to the router, but that didn’t work, as the built-in Wireless Network Test Report shows a conflict because the wire cable can’t be connected at the same time as wireless is enabled. Network is operating fine for all other connected devices, including 3 web-enabled TVs, 2 Android phones, 1 BlackBerry, 3 laptops, an Android tablet, an iPad, 2 Blu-ray sets, an Amazon Fire TV Stick, and even a Honeywell Wi-Fi thermostat. Printer is connected wirelessly and works perfectly EXCEPT the connection to the internet. Latest firmware is installed on printer and router. Now I have the same issue with my brand new MFP 477fnw so I'll add it to the problem pile. Check Internet connection." problem posted for many older printers going back many years, and usually unresolved. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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